Shipping Policy

At Aaqs Wear, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Coverage

Aaqs Wear primarily serves customers in Pakistan. Available delivery locations and any additional shipping destinations will be displayed on our website or confirmed by our customer support team. International shipping is available only where expressly offered.

Order Processing

Orders are processed after the required order details have been received and any necessary verification or payment requirements have been completed. Processing times may vary depending on product availability, order volume, public holidays, and other operational circumstances.

Delivery Times

Estimated delivery times, where available, will be communicated during checkout or through order confirmation and shipping updates. Delivery times are estimates and may vary due to courier operations, destination, weather conditions, public holidays, or circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is finalized. Free-shipping promotions are subject to the conditions stated in the relevant offer.

Order Tracking

Where tracking is available, tracking information may be shared once your order has been dispatched. Tracking updates are provided by the relevant courier and may take some time to appear in its tracking system.

Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information. Incorrect or incomplete details may cause delivery delays or failed delivery attempts. Please contact us as soon as possible if you need to correct your delivery information. Changes may not be possible after dispatch.

Failed Delivery Attempts

If a courier cannot deliver an order because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may follow its applicable redelivery or return procedure. Please ensure your contact details are correct and someone is available to receive the parcel.

Any additional shipping or redelivery charges will be communicated where applicable.

Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or incomplete item, please contact us promptly at info@aaqswear.com. Include your order number and a description of the issue. Photographs may help us assess the problem and determine the appropriate next steps under our applicable policies and consumer rights obligations.

Returns and Exchanges

Shipping arrangements for eligible returns and exchanges are subject to our applicable return policy. Please contact our support team before sending an item back so we can explain the relevant procedure. Return shipping should not be assumed to be free unless confirmed in the applicable policy or offer.

Contact Information

For questions about shipping, delivery, or an existing order, please contact info@aaqswear.com.

Aaqs Wear
Karachi, Pakistan